Trusted Protection for Singapore Since 1975

A homegrown neighbourhood insurer, safeguarding what matters most with care, integrity, and heart.

Explore Our Popular Insurance Plans

Not sure where to start? Explore our most popular plans — chosen by customers just like you.

Claims & Support

Our most trusted plans, designed to make your choice simple.

Private Car Insurance

Accident? View claims steps, required documents, and get workshop support.

Maid Insurance

Includes medical, personal accident, hospitalisation, and repatriation claims.

Frequently Asked Questions

What happens if I cancel my policy after receiving Tesla Fractional Shares?

If you cancel your policy, you will still keep your Tesla Fractional Shares. However, to be eligible for these shares, we advise you to maintain your policy for at least three months. This timeframe allows for the reconciliation process. Additionally, your policy must be active when the shares are credited to your POEMS account.

Can I buy the Comprehensive Family NCD Builder Plan if the policyholder is not driving?

Yes, You can let us know that the insured is not driving during the purchase by indicating the Main driver details separately which the policy is being underwritten on.

What happens to my policy if my FDW is returning to her home country and not coming back?

You will need to cancel her work permit to stop your levy and ensure that you keep a copy of her travel ticket or departure itinerary as proof. MOM will proceed to discharge the Security Bond after verifying that your FDW has left and did not re-enter Singapore. Upon discharge, you may proceed to request for policy cancellation.

I am purchasing a Tesla Motor Insurance policy from one of ECICS's partners, am I eligible for this campaign?

Yes, Tesla Motor Insurance policies bought either directly from the ECICS website or through one of ECICS's partners are both eligible for this campaign.

If I made a claim under my Private Motor Car insurance policy, am I still entitled to a cancellation refund?

You will not be entitled to a cancellation refund if there is a claim made under your Private Motor Car insurance policy.

Do I need to cancel and buy a new policy if I need to replace my FDW after purchase?

Yes, the policy will need to be cancelled, and a replacement policy issued.

What is MOM's Enhanced Medical Insurance Requirements?

To implement for MI policies, renewals or extensions with start date effective from:1 July 2023 (Stage 1)• Introduction of a co-payment element* for employers and insurers for amounts above $15,000, up to an annual claim limit of at least $60,0001 July 2025 (Stage 2)• Standardisation of allowable exclusion clauses• Introduction of age-differentiated premiums for those aged 50 and below, and those aged above 50• Requirement for insurers to reimburse hospitals directly upon the admissibility of the claimPlease visit MOM's website here for more information on the MI enhancements.

Do I still need to pay $5,000 to MOM when I’ve already purchased the Security Bond?

No, you do not need to pay $5,000 upfront to MOM as we act as a guarantor by issuing a Letter of Guarantee to MOM on your behalf. However, if you or your FDW breaches any of MOM’s rules or conditions, MOM may forfeit the bond and demand for payment from ECICS. In such cases, we will seek recovery of the amount from you.

Is my FDW covered while she is on home leave?

No, she is not covered unless she is travelling with you. We recommend purchasing a separate travel insurance for your FDW as the coverage would be more comprehensive for overseas situations where medical and evacuation costs are expected to be much higher.

How do I determine the effective date of the policy?

Here's how you can determine the effective date based on each situation:For New FDW:The policy's effective date should be the date your FDW arrives in Singapore. This ensures that insurance coverage begins when the FDW starts her employment duties upon arrival in the country.For Transferred FDW:The policy's effective date should be the day you wish to apply for the issuance of her work permit at MOM. This ensures that insurance coverage is in place when the FDW's work permit is processed and approved for transfer to your employment.For Renewal FDW:The policy's effective date should be one day after the current work permit's expiry date. This ensures that insurance coverage seamlessly continues without any gaps when renewing the FDW's work permit for continued employment.

What does your Motorcycle insurance cover?

We have 3 plans to suit your needs. The Comprehensive plan covers loss or damage to your motorcycle, as well as third party liability for bodily injury and property damage.

Do I need Motorcycle insurance in Singapore?

Yes, it is illegal to use a vehicle in Singapore without a valid insurance cover. At a minimum, you must have third-party insurance, which covers injury or damage caused to other people and their property.

Do you cover everyone who use my motorcycle?

All riders need to be named in the policy. Unnamed riders are not covered.

Does your Motorcycle insurance cover me while I am riding in Malaysia or Thailand?

Our policy covers you when you ride your motorcycle in West Malaysia, the Republic of Singapore and that part of Thailand within 80.5km of the border between Thailand and West Malaysia.

Does your Motorcycle insurance cover usage of motorcycle for food, parcel or other delivery services?

We do not cover usage for food, parcel or other delivery services.

Can I used the Family-NCD to purchase from another insurer?

It is not transferrable to other insurers. This is a unique and innovative feature of our product to provide customers and their loved ones the best value they can get.

If I make a claim, will I automatically lose my NCD?

If there is a claim made under the policy, your NCD will be reduced as follows. Private Car Current NCD NCD after 1 Claim 50% 20% 40% 10% 30% and under 0% Motorcycle/Commercial Vehicle Current NCD NCD after 1 Claim 20%/15%/10% 0%

What is “Excess” in a motor policy?

Excess, also known as the deductible, is the first amount of the claim that the policyholder needs to bear in view of the claim.

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