Claims & Support

Maid Insurance Claims & Support

Overview

If your domestic helper is injured, falls ill, is hospitalised, or passes away unexpectedly, ECICS is here to support you through a compassionate and straightforward claims process.

Common Types of Claims

Accidental injury or Medical Treatment
Wages and levy reimbursement during hospitalisation
Hospitalisation or surgery
Repatriation expenses
Death or permanent disability
Coverage varies by plan.
Please refer to your policy schedule for details.

Panel of Doctors

Find a clinic near you for your maid's medical care.

We've partnered with Fullerton Health to bring you a trusted network of clinics across Singapore. Whether it’s a medical consultation or treatment, our panel of clinics ensures accessible, reliable, and quality healthcare services for your domestic helper - giving you peace of mind and care you can count on.

Panel of Doctors

Find a clinic near you for your maid's medical consultation or treatment.

Our trusted panel of clinics across Singapore provides accessible and reliable healthcare services for domestic helpers.

How to Make a Claim

Please notify our Claims Department within 21 days of the incident that gives rise to a claim.

Our claims team will review and get in touch if clarification or further documentation is needed.

What to Prepare

To help us assess your claim, please prepare the following documents (where applicable):
Copy of the helper’s Work Permit
Completed ECICS Maid Insurance Claim Form
Original medical bills and invoices
Medical Certificate / In-patient Discharge Summary
(If company-owned vehicle)
Medical report
(if applicable)
Evidence of salary payments or levy
(e.g., bank statements, MOM levy printout)
Police report or death certificate
(for serious cases)
Additional documents
(may be requested based on the nature of the claim)

Still Need Help?

Have questions or need further assistance with your Maid Insurance Claim?

Call our hotline: +65 6206 5588

Email: claims@ecics.com.sg

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Ready to insure your domestic helper? Go to Maid Insurance now.

Frequently Asked Questions

What is the difference between Outpatient Medical Expenses (For Accident) and Hospital & Surgical Expenses?

• Outpatient Medical Expenses (For Accident) cover medical bills for outpatient treatments that arise solely from Accident. For example, your FDW accidentally scalds her hand while cooking and requires dressing for the burn.• Hospital & Surgical Expenses cover inpatient medical bills for treatments related to both accidents and illnesses.

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Can I purchase only the $5,000 Security Bond without the accompanying insurance?

No. The Security Bond is included in our Enhanced MaidAssure along with MOM’s minimum medical and personal accident insurance as a package. We do not offer just the Security Bond.

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How do I determine the effective date of the policy?

Here's how you can determine the effective date based on each situation:For New FDW:The policy's effective date should be the date your FDW arrives in Singapore. This ensures that insurance coverage begins when the FDW starts her employment duties upon arrival in the country.For Transferred FDW:The policy's effective date should be the day you wish to apply for the issuance of her work permit at MOM. This ensures that insurance coverage is in place when the FDW's work permit is processed and approved for transfer to your employment.For Renewal FDW:The policy's effective date should be one day after the current work permit's expiry date. This ensures that insurance coverage seamlessly continues without any gaps when renewing the FDW's work permit for continued employment.

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Do I need to cancel and buy a new policy if I need to replace my FDW after purchase?

Yes, the policy will need to be cancelled, and a replacement policy issued.

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I recently cancelled my FDW work permit, how do I cancel the policy?

MOM will issue the discharge letter 1 week after the FDW has left Singapore. Please provide us with a copy of the discharge letter to proceed with your cancellation.Please note that the effective date of insurance cancellation will be determined based on the discharge date from MOM, not the date when the work permit is cancelled.

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