Claims & Support

Personal Accident Insurance Claims & Support

Overview

If you or a loved one suffers an injury, permanent disability, or death due to an accident, ECICS is here to support you with a straightforward claims process.

Acting quickly and submitting the right documents ensures faster claim assessment and peace of mind during difficult times.

Common Types of Claims

Accidental death
Permanent or temporary disability
Medical expenses
Hospitalisation benefits
Coverage varies by plan.
Please refer to your policy schedule for details.

How to Make a Claim

Please notify our Claims Department within 21 days of the incident that gives rise to a claim.

Our claims team will review and get in touch if clarification or further documentation is needed.

What to Prepare

To help us assess your claim, please prepare the following documents (where applicable):
Medical Certificate (MC)
Completed ECICS Personal Accident Claim Form
Medical report and/or hospital discharge summary
Original medical bills and receipts
Police report
(for accidents or serious injury)
Death certificate
(for fatal claims)
NRIC/Passport copy of claimant and insured person
Additional documents
(may be requested based on the nature of the claim)

Still Need Help?

Have questions or need further assistance with your Personal Accident Insurance Claim?

Call our hotline: +65 6206 5588

OR

Looking for More Coverage? Explore Our E-Personal Accident Plans.

Frequently Asked Questions

Does my occupation affect my premium?

Yes, our premiums are dependent on the Insured Person's occupation class. Class 1: Professionals/persons engaged in indoor & non-manual work in non-hazardous places. Examples: Accountant, Banker/Finance Officer, Lawyer, IT Professional, Teacher. Class 2: Professionals/persons engaged in work of an outdoor or supervisory nature or involved occasionally in manual work whose duties do not involve the use of tools or machinery or exposure to any special hazard. Examples: Property Agent, Sales Executive, Nurse, Chef, Physiotherapist. Class 3: Professionals/persons engaged in manual work, involving the use of tools or machinery but not of a particularly hazardous nature. Examples: Electrician, Car Mechanic, Commercial Driver, Gardener, Painter.

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Do I have to go for a medical checkup before applying for ECICS Personal Accident insurance policy?

No, you do not need to go for a medical checkup but you will need to declare that you are in good health and free from physical or mental defect or infirmity or disease.

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Are pre-existing medical conditions covered under ECICS Personal Accident insurance policy?

No, all pre-existing conditions are not covered.

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Who is eligible for ECICS Personal Accident Insurance?

The Insured Person must be: - a resident of Singapore who is permanently residing in Singapore; and - between 18 and 65 years old (both inclusive) at the time of application.

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Are there any excluded occupations?

Yes, the following occupations or activities are excluded: - Pilots, aircrew or any occupation involving aviation activities - Full-time military personnel - Police force personnel - Fire fighters - Construction / unskilled workers - Ship crew or workers on board vessels, oil and gas rig workers, offshore workers, stevedores, shipbreakers - Welding - Professional sports teams - Work involving height (exceeding 30 feet above ground or floor level) and/or works underground and/or travel beyond normal speed on land and/or handling of hazardous chemical / electricity - Use of Woodworking tools and machineries - Professional divers and jockeys - Crane Operators

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