Stay calm and check that no one is injured. If someone is hurt, call:
ā
Ambulance: 995
Police: 999
Take down names, NRIC/FIN, phone numbers, addresses, and insurance details of all parties involved.
Snap clear photos/videos of the accident scene, vehicle damages, license plates, and surroundings.
Do not admit fault or discuss liability on site.
Refer any unsolicited offers (e.g., tow trucks, workshops, or legal services) to ECICS immediately.
Call our 24-hour accident helpline:
+65 6206 5588 (Option 9)
Or refer to our list of Authorised Workshops
š« Avoid accepting help from roadside touts offering free towing or rental car referrals these may compromise your claim.
You must file a police report if the accident involves:
- Government vehicle/property
- Foreign-registered vehicle
- Hit-and-run incidentS
- Stolen/vandalised vehicle
- Fire damage
- Pedestrians, cyclists, or PMD users
Injuries requiring hospitalisation or 3+ days MC
š For accidents in Malaysia, a Malaysian police report is mandatory
Bring your vehicle to any ECICS Authorised Workshop & Reporting Centreāeven if no visible damage.
Easy claims reporting and submission process to make it less stressful for you when you really need it.
For windscreen claim, please assist to fill up and submit the form below.
ā
Our Windscreen Glass Specialist will contact you shortly.
Please repair your windscreen at an ECICS Authorised Workshop. Call the workshop of your choice and they will help you file your claim and advise you accordingly.
Please fill up the Windscreen Claim Form
Weāre More Than Just an InsurerāWeāre Your Neighbour Through Lifeās What-Ifs.
The premium of your car insurance policy is calculated based on the profiles of all the declared drivers including the named driver(s). Depending on the risk profiles of the drivers, the premium may remain the same, increase or decrease.
A No-Claim Discount (āNCDā) is an entitlement given to you if no claim has been made under your policy for a year or more with the current/existing insurer. It reduces the premium you have to pay for the following year. This is your insurer's way of recognising and rewarding you for having been a careful driver. There is a standard followed by all insurers in setting the NCD, depending on your type of vehicle (private, commercial or motorcycle) and the period of insurance with no claim. The following table shows how the NCD is set by all insurers across the industry. Private Car Period of insurance with no claim Discount on renewal 1 year 10% 2 years 20% 3 years 30% 4 years 40% 5 years or longer 50% Motorcycle/Commercial Vehicle Period of insurance with no claim Discount on renewal 1 year 10% 2 years 15% 3 years or longer 20%
All earned Family-NCD will be reduced according to the GIA NCD framework (https://gia.org.sg/). However, with the Family NCD benefit still in place, it means all the Family NCD members can continue to earn 10% with each year of safe driving (max at 50%).
With ECICS, all Private Motor Car insurance policy comes with a complimentary No Claim Discount Protector. It is free for our customers as long as you have NCD 10% and above.
The Family-NCD will not be affected as it follows the policy's claim experience. However, his past accident history will be taken into consideration when the Family NCD member get a new quote from us.
