Stay calm and check that no one is injured. If someone is hurt, call:
Ambulance: 995
Police: 999
Take down names, NRIC/FIN, phone numbers, addresses, and insurance details of all parties involved.
Snap clear photos/videos of the accident scene, vehicle damages, license plates, and surroundings.
Do not admit fault or discuss liability on site.
Refer any unsolicited offers (e.g., tow trucks, workshops, or legal services) to ECICS immediately.
Call our 24-hour accident helpline:
+65 6206 5588 (Option 9)
Or refer to our list of Authorised Workshops
🚫 Avoid accepting help from roadside touts offering free towing or rental car referrals these may compromise your claim.
You must file a police report if the accident involves:
- Government vehicle/property
- Foreign-registered vehicle
- Hit-and-run incidentS
- Stolen/vandalised vehicle
- Fire damage
- Pedestrians, cyclists, or PMD users
Injuries requiring hospitalisation or 3+ days MC
🛑 For accidents in Malaysia, a Malaysian police report is mandatory
Bring your vehicle to any ECICS Authorised Workshop & Reporting Centre—even if no visible damage.
Easy claims reporting and submission process to make it less stressful for you when you really need it.
For windscreen claim, please assist to fill up and submit the form below.
Our Windscreen Glass Specialist will contact you shortly.
Please repair your windscreen at an ECICS Authorised Workshop. Call the workshop of your choice and they will help you file your claim and advise you accordingly.
Please fill up the Windscreen Claim Form
We’re More Than Just an Insurer—We’re Your Neighbour Through Life’s What-Ifs.
It is not transferrable to other insurers. This is a unique and innovative feature of our product to provide customers and their loved ones the best value they can get.
Unnamed Driver refers to someone who is not named under a private car policy.
If you sell your private car, you may inform us to cancel your policy. You can submit the request at customerservice@ecics.com.sg or call our mainline at +65 6206 5588 (Mon - Fri excluding Public Holiday, 8:30am - 6:00pm). Your Private Car policy refund is calculated according to the cancellation clause in your policy wording subject to no claims made against your policy.
Claim directly against the Third Party who is liable for the accident. You can bring your damaged car / motorcycle to any of our Authorised Workshops or your own preferred workshop who can assist you to file the Third Party claim; orClaim Own Damage claim under your policy if you have purchased a Comprehensive coverage. You will need to pay necessary Policy Excess (if any). The workshop will then assist you to recover against the Third Party’s insurer for the Excess paid.
Under the Motor Claims Framework (MCF), in any accident regardless how minor it was, it is a requirement that an accident report be lodged in any of our Approved Reporting Centres within 24 hours or by the next working day. Your insurer will do the necessary and review the matter upon receiving the signed Private Settlement form.
