Overview

If your home is affected by fire, theft, or accidental damage, ECICS is here to help you recover with a smooth and straightforward claims process.

Acting quickly and preparing the necessary documents can help us process your claim efficiently.

Fire or explosion

Theft or burglary

Water damage

(e.g., burst pipes, leakage)

Accidental damage to household contents

Vandalism or malicious acts

Coverage varies by plan.
Please refer to your policy schedule for details.

How to Make a Claim

Please notify our Claims Department within 21 days of the incident that gives rise to a claim.

Our claims team will review and get in touch if clarification or further documentation is needed.

Email: claims@ecics.com.sg

Claim Form: Download Home Content Claim Form

Photographs showing damage or loss

Completed Home Content Insurance Claim Form

Original receipts or proof of ownership of affected items

Repair or replacement quotation

(if applicable)

Incident report

(e.g., police report for theft or vandalism)

Death certificate

(for fatal claims)

Copy of NRIC or policyholder identification

Additional documents

(may be requested based on the nature of the claim)

Still Need Help?

Have questions or need further assistance with your Home Content Insurance Claim?

Call our hotline: +65 6206 5588

OR

Email: claims@ecics.com.sg

I already bought HDB fire insurance, do I still need Home Contents insurance?

The compulsory HDB fire insurance covers only the building structure, fixtures and fittings provided by HDB or its approved developers. It does not cover home contents such as furniture, renovations and personal belongings.

How much coverage do I need to buy?

To determine the right coverage amount for Home Contents insurance, consider the total cost to repair, renovate, and replace all your household items in the event of a total loss (such as fire or major flood).

Can I 'free-look' the policy?

Yes, if you change your mind after the policy is issued, please write to us within 14 days from the date of receipt of the policy. We will refund you in full subject to no claims made under the policy.

Are my valuables covered under ECICS Home Contents insurance?

Money and valuables such as jewellery, watches, works of art and antiques are capped at a sum insured of $1,000 per policy year.

Is ECICS Home Contents insurance on first loss basis?

Yes. ECICS Home Contents Insurance is arranged on a first loss basis, which means you won’t be penalised for underinsuring. In the event of a claim, we will cover loss or damage up to the coverage limit you’ve selected.

View All FAQs

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