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Frequently Asked Questions

What factors affect my premium for ECICS Non-Motor Excess Protector Insurance?

Premiums vary depending on several factors, including the sum insured, the type of coverage, the excess amount on your primary policy, and your claims history. Each policy is unique, so premiums are tailored accordingly.

Does Autogarage Package Insurance cover demonstration and trial drives?

It is offered an an optional cover to motor traders who requires such coverage.

Can I have more than 1 ECICS Motor Excess Protector Insurance policy?

Yes, you may own more than 1 Motor Excess Protector insurance policy provided that each Motor Excess Protector insurance policy covers 1 unique vehicle registration number.

What is an AutoGarage Package Insurance?

Autogarage Package Insurance is designed specially for motor traders and motor workshops. It is a comprehensive package insurance covering: 1) Fire and Extraneous Perils on contents within premises 2) Business Interruption 3) Burglary 4) Money 5) Personal Accident on life of named proprietor/partner/director 6) Public Liability 7) Third-Party Coverage for Motor Trade

I already bought HDB fire insurance, do I still need Home Contents insurance?

The compulsory HDB fire insurance covers only the building structure, fixtures and fittings provided by HDB or its approved developers. It does not cover home contents such as furniture, renovations and personal belongings.

Can I purchase only the $5,000 Security Bond without the accompanying insurance?

No. The Security Bond is included in our Enhanced MaidAssure along with MOM’s minimum medical and personal accident insurance as a package. We do not offer just the Security Bond.

Can I buy Waiver of Counter Indemnity after my policy has incepted?

No, you are not able to purchase the Waiver of Counter Indemnity after policy has incepted.

I recently cancelled my FDW work permit, how do I cancel the policy?

MOM will issue the discharge letter 1 week after the FDW has left Singapore. Please provide us with a copy of the discharge letter to proceed with your cancellation.Please note that the effective date of insurance cancellation will be determined based on the discharge date from MOM, not the date when the work permit is cancelled.

Are pre-existing medical conditions covered?

It is only covered under Hospital & Surgical Expenses if the FDW had been under your employment for more than 12 months.

As an employer, is there a way to limit my liability on the $5,000 Security Bond?

Yes, you can. We offer Waiver of Counter Indemnity as an optional add-on. With this, your liability on the $5,000 Security Bond is capped at $250, and the insurer covers the rest if the bond conditions are breached. However, this does not apply to any breach of bond conditions due to your negligence or fault.

What does your Motorcycle insurance cover?

We have 3 plans to suit your needs. The Comprehensive plan covers loss or damage to your motorcycle, as well as third party liability for bodily injury and property damage.

Do I need Motorcycle insurance in Singapore?

Yes, it is illegal to use a vehicle in Singapore without a valid insurance cover. At a minimum, you must have third-party insurance, which covers injury or damage caused to other people and their property.

Do you cover everyone who use my motorcycle?

All riders need to be named in the policy. Unnamed riders are not covered.

Does your Motorcycle insurance cover me while I am riding in Malaysia or Thailand?

Our policy covers you when you ride your motorcycle in West Malaysia, the Republic of Singapore and that part of Thailand within 80.5km of the border between Thailand and West Malaysia.

Does your Motorcycle insurance cover usage of motorcycle for food, parcel or other delivery services?

We do not cover usage for food, parcel or other delivery services.

Can I used the Family-NCD to purchase from another insurer?

It is not transferrable to other insurers. This is a unique and innovative feature of our product to provide customers and their loved ones the best value they can get.

If I make a claim, will I automatically lose my NCD?

If there is a claim made under the policy, your NCD will be reduced as follows. Private Car Current NCD NCD after 1 Claim 50% 20% 40% 10% 30% and under 0% Motorcycle/Commercial Vehicle Current NCD NCD after 1 Claim 20%/15%/10% 0%

What is “Excess” in a motor policy?

Excess, also known as the deductible, is the first amount of the claim that the policyholder needs to bear in view of the claim.