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Frequently Asked Questions

Am I eligible for this promotion if I purchase my policy through an intermediary?

Yes. You are eligible for this promotion whether you purchase your policy directly through the ECICS website or via one of our authorised intermediaries.

Can I stack the Tesla Fractional Shares promotion with other existing promotions?

Yes, provided you meet all the promotional terms and conditions, you will be eligible to claim them.

Can I be eligible for another round of Tesla Fractional Shares on my renewal?

Yes, you will qualify for this promotion when you renew your Tesla Motor Insurance, as long as no claims have been filed during the policy year.

What should I do if I encounter issues opening my POEMS account?

For questions about opening your POEMS account, please contact Phillip Securities' Customer Experience Unit at 6351 1555 or talktophilip@philip.com.sg.

Are there different redemption limits based on existing accounts?

Yes, Policyholders that are existing Phillip Securities clients can receive up to S$50 worth of Tesla Fractional Shares with each Tesla Motor Insurance policy purchase or renewal through ECICS, subject to the promotion's terms and conditions.

When is the campaign period?

The campaign runs from 9th August 2024 to 31st December 2024. Transactions outside this period are not eligible.

How do I redeem my Tesla Fractional Shares?

1. Tesla Motor Insurance policy purchased from ECICS must be issued, in-force, and fully paid.  

2. A unique email link will be sent to your registered email address under the subject titled "Tesla Motor Insurance Fractional Shares Campaign (FSPROMO)" for the redemption of Tesla Fractional Shares. Further instructions can be found on the POEMS website after clicking the link.  

3. Upon completion of the steps on the POEMS landing page, Tesla Fractional Shares will be deposited into your account within 3 to 4 months following the reconciliation process.

Are there different redemption limits based on existing accounts?

Yes, Policyholders that are existing Phillip Securities clients can receive up to S$50 worth of Tesla Fractional Shares with each Tesla Motor Insurance policy purchase or renewal through ECICS, subject to the promotion's terms and conditions.

I am purchasing a Tesla Motor Insurance policy from one of ECICS's partners, am I eligible for this campaign?

Yes, Tesla Motor Insurance policies bought either directly from the ECICS website or through one of ECICS's partners are both eligible for this campaign.

What is the deadline for redeeming my Tesla Fractional Shares?

Redemption must be made within one month of your Tesla Motor Insurance policy activation date (please note this is different from the purchase date of your policy). Any redemptions made after this period will be deemed considered invalid.

What if I cancel my policy?

If you cancel your policy within 90 days, you’ll no longer be eligible for the benefit.

What if I have multiple EV policies?

The Benefit shall be limited to one redemption per Qualifying Policy. Policyholders with multiple Qualifying Policies may be eligible for multiple redemptions.

Can I transfer the benefits to another account?

No, the benefits are non-transferable and will be credited to the Charge+ account linked to the insured vehicle.

Is there support available if I’m unable to set up my Charge+ account?

Yes, for help with account issues, please contact the Charge+ team directly as they manage the platform. Their contact details and your enquiry can be submitted here: https://www.chargeplus.com/about

When will I receive my charging benefits?

Your benefits will be credited into your account after you have fulfilled the promotion eligible criterias and with at least 90 days of effective coverage period for your policy. This means you should received your benefit in around 3 to 4 months' time.

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When does this promotion end?

The promotion runs from 1 April 2026 to 31 October 2026.

I have an enquiry — who do I contact?

Call +65 6206 5588 or email customerservice@ecics.com.sg (Mon–Fri, 9am–6pm, excl. PH).

Is this promotion available for all Tesla models?

Yes. If your Tesla model is not listed when obtaining a quote, please call +65 6206 5588 or email customerservice@ecics.com.sg (Mon–Fri, 9am–6pm, excl. PH) for assistance.

What plan types qualify for this promotion?

Comprehensive Plan or Comprehensive – Family NCD Builder Plan.

Am I eligible for this promotion if I purchase my policy through an intermediary?

Yes. You are eligible for this promotion whether you purchase your policy directly through the ECICS website or via one of our authorised intermediaries.

Who is eligible for the renewal promotion?

Existing ECICS Tesla policyholders renewing a Comprehensive or Family NCD Builder Plan with no claims in the past 3 years.

I have an enquiry — who do I contact?

Call +65 6206 5588 or email customerservice@ecics.com.sg (Mon–Fri, 9am–6pm, excl. PH).

When does this promotion end?

The promotion runs from 1 April 2026 to 31 October 2026.

Do I need to apply for the coverage upgrades?

No — the upgrades are automatically included when you renew your eligible plan during the promotion period.

Can I renew through an intermediary?

Yes — renewals via the ECICS website or through our intermediaries are both eligible.

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