Overview

If your home is affected by fire, theft, or accidental damage, ECICS is here to help you recover with a smooth and straightforward claims process.

Acting quickly and preparing the necessary documents can help us process your claim efficiently.

Fire or explosion

Theft or burglary

Water damage

(e.g., burst pipes, leakage)

Accidental damage to household contents

Vandalism or malicious acts

Coverage varies by plan.
Please refer to your policy schedule for details.

How to Make a Claim

Please notify our Claims Department within 21 days of the incident that gives rise to a claim.

Our claims team will review and get in touch if clarification or further documentation is needed.

Email: claims@ecics.com.sg

Claim Form: Download Home Content Claim Form

Photographs showing damage or loss

Completed Home Content Insurance Claim Form

Original receipts or proof of ownership of affected items

Repair or replacement quotation

(if applicable)

Incident report

(e.g., police report for theft or vandalism)

Death certificate

(for fatal claims)

Copy of NRIC or policyholder identification

Additional documents

(may be requested based on the nature of the claim)

Still Need Help?

Have questions or need further assistance with your Home Content Insurance Claim?

Call our hotline: +65 6206 5588

Email: claims@ecics.com.sg

Are my valuables covered under ECICS Home Contents insurance?

Yes, valuables such as jewellery, watches, works of art, and antiques are covered up to 35% of your contents sum insured per policy year, subject to a limit of $2,000 per item. Cash is covered up to $1,000 per policy year.

Why does ECICS offer 3-year home contents insurance plan?

The 3-year plan is designed to offer greater value and convenience. By choosing a longer-term plan, you can:

Lock in your premium and avoid annual price increases
Enjoy discounted rates compared to yearly renewals
Reduce the hassle of renewing your policy every year. It's ideal for homeowners or long-term tenants looking for cost savings and peace of mind over a longer period.

How do I make a claim for Home Content?

Please notify our Claims Department as soon as possible, but no later than:

2 days for theft due to break-in, fire, malicious damage or vandalism, and
30 days for any other incidents.

Email: claims@ecics.com.sg

Is ECICS Home Contents insurance on first loss basis?

Yes. ECICS Home Contents Insurance is arranged on a first loss basis, which means you won’t be penalised for underinsuring. In the event of a claim, we will cover loss or damage up to the coverage limit you’ve selected.

Does the ECICS Home Contents insurance only cover fire?

ECICS Home Contents Insurance protects against insured perils such as fire, lightning, storm, flood, burst pipes, impact from vehicles or aircraft, riot, malicious damage, and burglary. In addition to covering your home contents, the policy also includes worldwide personal liability for you and your household members. For the full list of benefits and exclusions, please refer to the policy wording.

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Overview

Common Types of Claims

Fire or explosion

Theft or burglary

Water damage

Accidental damage to household contents

Vandalism or malicious acts

How to Make a Claim