Claims & Support

Personal Accident Insurance Claims & Support

Overview

If you or a loved one suffers an injury, permanent disability, or death due to an accident, ECICS is here to support you with a straightforward claims process.

Acting quickly and submitting the right documents ensures faster claim assessment and peace of mind during difficult times.

Common Types of Claims

Accidental death
Permanent or temporary disability
Medical expenses
Hospitalisation benefits
Coverage varies by plan.
Please refer to your policy schedule for details.

How to Make a Claim

Please notify our Claims Department within 21 days of the incident that gives rise to a claim.

Our claims team will review and get in touch if clarification or further documentation is needed.

What to Prepare

To help us assess your claim, please prepare the following documents (where applicable):
Medical Certificate (MC)
Completed ECICS Personal Accident Claim Form
Medical report and/or hospital discharge summary
Original medical bills and receipts
Police report
(for accidents or serious injury)
Death certificate
(for fatal claims)
NRIC/Passport copy of claimant and insured person
Additional documents
(may be requested based on the nature of the claim)

Still Need Help?

Have questions or need further assistance with your Personal Accident Insurance Claim?

Call our hotline: +65 6206 5588

OR

Looking for More Coverage? Explore Our E-Personal Accident Plans.

Frequently Asked Questions

Can I 'free-look' the policy?

Yes, if you change your mind after the policy is issued, please write to us within 14 days from the date of receipt of the policy. We will refund you in full subject to no claims made under the policy.

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What if my job falls in between Class 1 and Class 2?

Always select the higher risk occupation class if your job falls between two classes. This ensures you remain fully covered and avoids issues during claims assessment.

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Who is eligible for ECICS Personal Accident (Elderly) Insurance?

The Insured Person must be: - a resident of Singapore who is permanently residing in Singapore; and - between 40 and 75 years old (both inclusive) at the time of application.

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Who is eligible for ECICS Personal Accident (Children) Insurance?

The Insured Person must be: - the natural child, legal step-child, legally adopted child or ward of the Policyholder; and - age above 1 month old and under 21 years as at the time of the application for the Policy if the Insured Person was not enrolled in a tertiary institution as at that time. If the Insured Person was enrolled in a tertiary institution as at the time of the application for the Policy, he or she must be of an Age under 25 years as at that time; and - unmarried as at the time of the application for the Policy and remains unmarried throughout the Period of Insurance.

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Does ECICS Personal Accident insurance cover minor injuries or outpatient treatments?

Yes. The policy covers outpatient medical expenses (including TCM and Chiropractor treatments) incurred up to your plan limit for injuries due to an accident.

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