Claims & Support

Personal Accident Insurance Claims & Support

Overview

If you or a loved one suffers an injury, permanent disability, or death due to an accident, ECICS is here to support you with a straightforward claims process.

Acting quickly and submitting the right documents ensures faster claim assessment and peace of mind during difficult times.

Common Types of Claims

Accidental death
Permanent or temporary disability
Medical expenses
Hospitalisation benefits
Coverage varies by plan.
Please refer to your policy schedule for details.

How to Make a Claim

Please notify our Claims Department within 21 days of the incident that gives rise to a claim.

Our claims team will review and get in touch if clarification or further documentation is needed.

What to Prepare

To help us assess your claim, please prepare the following documents (where applicable):
Medical Certificate (MC)
Completed ECICS Personal Accident Claim Form
Medical report and/or hospital discharge summary
Original medical bills and receipts
Police report
(for accidents or serious injury)
Death certificate
(for fatal claims)
NRIC/Passport copy of claimant and insured person
Additional documents
(may be requested based on the nature of the claim)

Still Need Help?

Have questions or need further assistance with your Personal Accident Insurance Claim?

Call our hotline: +65 6206 5588

OR

Looking for More Coverage? Explore Our E-Personal Accident Plans.

Frequently Asked Questions

What makes ECICS Personal Accident (Elderly) Insurance suitable for the elderly?

ECICS Personal Accident (Elderly) Insurance is specially designed for the elderly, offering benefits such as coverage for broken bones and burns, support for loss of daily living activities, and smart home modification assistance in the event of permanent total disablement.

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Do I need to inform ECICS if I changed my job after applying for ECICS Personal Accident Insurance?

Yes. You must notify us if there are any change in circumstances during the period of insurance affecting the risk such as changes in occupation or country of residence.

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Does ECICS Personal Accident insurance cover minor injuries or outpatient treatments?

Yes. The policy covers outpatient medical expenses (including TCM and Chiropractor treatments) incurred up to your plan limit for injuries due to an accident.

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Who is eligible for ECICS Personal Accident Insurance?

The Insured Person must be: - a resident of Singapore who is permanently residing in Singapore; and - between 18 and 65 years old (both inclusive) at the time of application.

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Can I insure my family under the same policy?

Yes, we have plans catered for the insured, insured and spouse or insured and family.

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