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Frequently Asked Questions

What if I have multiple EV policies?

The Benefit shall be limited to one redemption per Qualifying Policy. Policyholders with multiple Qualifying Policies may be eligible for multiple redemptions.

Do I need to be an ECICS policyholder to be eligible for ECICS Non-Motor Excess Protector insurance?

No. You’re eligible as long as you have a valid insurance policy issued by a Singapore-licensed insurer.

What if my job falls in between Class 1 and Class 2?

Always select the higher risk occupation class if your job falls between two classes. This ensures you remain fully covered and avoids issues during claims assessment.

Do other insurers recognize this No Claim Discount Protector (NCDP)?

Generally, No Claim Discount Protector (NCDP) are not transferrable from one insurer to another insurer. However, we recognize other insurers’ NCDP.

What happens if I cancel my policy after receiving Tesla Fractional Shares?

If you cancel your policy, you will still keep your Tesla Fractional Shares. However, to be eligible for these shares, we advise you to maintain your policy for at least three months. This timeframe allows for the reconciliation process. Additionally, your policy must be active when the shares are credited to your POEMS account.

If I cancel my policy, will I be entitled to a refund?

Refund Policy (Upon Policy Termination):0 to 30 days in force – 80% refund of premium31 to 90 days in force – 50% refund of premium91 to 180 days in force – 30% refund of premium181 days and beyond – No refund100% of the premium will be refunded if:a) The Policy is cancelled within 90 days from the policy effective date and replaced with a new ECICS Enhanced MaidAssure policy; orb) The In-Principal Approval (IPA) is terminated and the FDW did not enter Singapore.Provided there shall be no refund if: • Any claim has been made or has arisen under the Policy; or • The premium refund is less than $27.25 (inclusive of GST). Please refer to General Conditions point 19 of the policy wording for the full cancellation terms and conditions.

How do I add Family members to be eligible for Comprehensive Family NCD Builder Plan?

Just simply select our Comprehensive Family NCD Builder Plan during purchase and add your family members as named drivers.

If the policyholder made a NCD withdrawal, will it affect all the Family NCD members?

No, all earned Family-NCD remains intact so long as the policy is in-force. Each Family NCD member can only utilize their Family-NCD once with us and is not transferrable.

If I include a named driver in my private car policy, will my overall premium increase?

The premium of your car insurance policy is calculated based on the profiles of all the declared drivers including the named driver(s). Depending on the risk profiles of the drivers, the premium may remain the same, increase or decrease.

Do I need Motorcycle insurance in Singapore?

Yes, it is illegal to use a vehicle in Singapore without a valid insurance cover. At a minimum, you must have third-party insurance, which covers injury or damage caused to other people and their property.

Does your Motorcycle insurance cover me while I am riding in Malaysia or Thailand?

Our policy covers you when you ride your motorcycle in West Malaysia, the Republic of Singapore and that part of Thailand within 80.5km of the border between Thailand and West Malaysia.

Do you cover everyone who use my motorcycle?

All riders need to be named in the policy. Unnamed riders are not covered.

What does your Motorcycle insurance cover?

We have 3 plans to suit your needs. The Comprehensive plan covers loss or damage to your motorcycle, as well as third party liability for bodily injury and property damage.

Does your Motorcycle insurance cover usage of motorcycle for food, parcel or other delivery services?

We do not cover usage for food, parcel or other delivery services.