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Frequently Asked Questions

What happens if I cancel my policy after receiving Tesla Fractional Shares?

If you cancel your policy, you will still keep your Tesla Fractional Shares. However, to be eligible for these shares, we advise you to maintain your policy for at least three months. This timeframe allows for the reconciliation process. Additionally, your policy must be active when the shares are credited to your POEMS account.

If the policyholder made a NCD withdrawal, will it affect all the Family NCD members?

No, all earned Family-NCD remains intact so long as the policy is in-force. Each Family NCD member can only utilize their Family-NCD once with us and is not transferrable.

I already have a maid insurance policy. Can I still qualify for the promo?

Yes, you can! As a special exception during the promotional period, we're allowing you to pre-purchase your new policy up to 26 months in advance. Just set the effective date to begin 1 day after your FDW’s current work permit expiry date to lock in the promo price.

Why is there still a deductible?

The deductible helps to prevent frequent claims and encourages responsible use of the policy. It also keeps the overall premium more affordable for all policyholders.

When do you need to buy the Foreign Worker Bond?

You need to buy the Foreign Worker Bond before your new worker arrives in Singapore or before you can renew your existing worker's work permit.

If I cancel my policy, will I be entitled to a refund?

Refund Policy (Upon Policy Termination):0 to 30 days in force – 80% refund of premium31 to 90 days in force – 50% refund of premium91 to 180 days in force – 30% refund of premium181 days and beyond – No refund100% of the premium will be refunded if:a) The Policy is cancelled within 90 days from the policy effective date and replaced with a new ECICS Enhanced MaidAssure policy; orb) The In-Principal Approval (IPA) is terminated and the FDW did not enter Singapore.Provided there shall be no refund if: • Any claim has been made or has arisen under the Policy; or • The premium refund is less than $27.25 (inclusive of GST). Please refer to General Conditions point 19 of the policy wording for the full cancellation terms and conditions.

Who can buy ECICS’s Private Motor Car insurance?

You are eligible for ECICS Private Motor Car insurance if: - you and your named drivers (if any) is/are the resident(s) of Singapore possessing a valid NRIC/FIN; - you are the main driver and owner of the Private Car; - you and your named drivers (if any) is/are not an existing ECICS’ Private Motor Car Policyholder with claims. - Neither you nor your named drivers (if any) has had his/her driving license (any class) suspended or cancelled in the last 3 years; - Neither you nor your named drivers (if any) has had his/her private car insurance refused, declined renewal or terminated by any insurers; - Your Private Car is or will be registered with the Land Transport Authority (“LTA”) and; - Your Private Car is not and will not be used for commercial purpose, hire and reward, rental or leasing.

How can I enjoy the benefits of No Claim Discount Protector (NCDP)?

With ECICS, all Private Motor Car insurance policy comes with a complimentary No Claim Discount Protector. It is free for our customers as long as you have NCD 10% and above.

Does the NCD Protector protect all the Family NCD members?

No, it does not. ECICS NCD Protector only protects the policyholder/insured. It does not extend to cover all the Family NCD members.

Who must be present and what documents are required for the accident reporting?

The driver involved in the accident must report personally, with a copy of the Driving License and NRIC, and the certificate of insurance to the Accident Reporting Centres. The vehicle must also be made available for photo-taking at the time of reporting.

How do I make a windscreen claim?

Please repair your windscreen at an ECICS Authorised Workshop. Call the workshop of your choice and they will help you file your claim and advise you accordingly. Click HERE for a copy of the Windscreen claim form.If the windscreen claim is of criminal or vandalism-related, a police report must be made. A copy of the police report must be submitted to your choice ECICS Authorised Workshop.

Does your Motorcycle insurance cover me while I am riding in Malaysia or Thailand?

Our policy covers you when you ride your motorcycle in West Malaysia, the Republic of Singapore and that part of Thailand within 80.5km of the border between Thailand and West Malaysia.

What does your Motorcycle insurance cover?

We have 3 plans to suit your needs. The Comprehensive plan covers loss or damage to your motorcycle, as well as third party liability for bodily injury and property damage.

Does your Motorcycle insurance cover usage of motorcycle for food, parcel or other delivery services?

We do not cover usage for food, parcel or other delivery services.

Do I need Motorcycle insurance in Singapore?

Yes, it is illegal to use a vehicle in Singapore without a valid insurance cover. At a minimum, you must have third-party insurance, which covers injury or damage caused to other people and their property.

Do you cover everyone who use my motorcycle?

All riders need to be named in the policy. Unnamed riders are not covered.