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Frequently Asked Questions

What is the definition of 'Child' under the family plan?

The natural child, legal step-child, legally adopted child or ward of the Policyholder who is age above one (1) month old and under twenty-one (21) years as at the time of the application for the Policy if the Insured Person was not enrolled in a tertiary institution as at that time. If the Insured Person was enrolled in a tertiary institution as at the time of the application for the Policy, he or she must be of an Age under twenty-five (25) years as at that time. The Insured Person must be unmarried as at the time of the application for the Policy and remains unmarried throughout the Period of Insurance.

Does the ECICS Home Contents insurance only cover fire?

ECICS Home Contents Insurance protects against insured perils such as fire, lightning, storm, flood, burst pipes, impact from vehicles or aircraft, riot, malicious damage, and burglary. In addition to covering your home contents, the policy also includes worldwide personal liability for you and your household members. For the full list of benefits and exclusions, please refer to the policy wording.

How do I purchase Tesla Motor Insurance policy online?

You may purchase Tesla Motor Insurance policy directly through our ECICS website >https://www.ecics.com/promotions/tesla-promotion

Can I claim from ECICS Non-Motor Excess Protector Insurance if my insurance claim is below the policy excess?

In the event of any loss or damage, your insurer for your primary insurance policy must have paid out a claim amount higher than your policy excess in order to seek reimbursement on the excess from your ECICS Non-Motor Excess Protector Insurance Policy. If the claim amount paid out is lower than your policy excess, you will not be able to seek reimbursement from your ECICS Non-Motor Excess Protector Insurance Policy.

How can I enjoy the benefits of No Claim Discount Protector (NCDP)?

With ECICS, all Private Motor Car insurance policy comes with a complimentary No Claim Discount Protector. It is free for our customers as long as you have NCD 10% and above.

My FDW’s age is 61 years old, can I still renew her policy?

The eligibility criteria states that the insured FDW must be between 23 and 60 years old at the time of application. This means that individuals outside of this age range may not qualify for coverage under the insurance policy.

Are pre-existing medical conditions covered?

It is only covered under Hospital & Surgical Expenses if the FDW had been under your employment for more than 12 months.

Can I purchase only the $5,000 Security Bond without the accompanying insurance?

No. The Security Bond is included in our Enhanced MaidAssure along with MOM’s minimum medical and personal accident insurance as a package. We do not offer just the Security Bond.

What is a Security Bond?

A Security Bond is a commitment to reimburse the government if either you or your FDW violates or fail to adhere to the terms and conditions of the work permit. This bond typically takes the form of a banker's or insurer's guarantee. For each FDW you employ (excluding Malaysian helpers), you are required to purchase a $5,000 security bond.

Can I buy Waiver of Counter Indemnity after my policy has incepted?

No, you are not able to purchase the Waiver of Counter Indemnity after policy has incepted.

Can I include a named driver in my Private Motor Car insurance policy?

Yes, you can include as many named drivers as you want in your Private Motor Car insurance policy subject to underwriting and additional premium.

If I sell my private car, will I get any refund?

If you sell your private car, you may inform us to cancel your policy. You can submit the request at customerservice@ecics.com.sg or call our mainline at +65 6206 5588 (Mon - Fri excluding Public Holiday, 8:30am - 6:00pm). Your Private Car policy refund is calculated according to the cancellation clause in your policy wording subject to no claims made against your policy.

Can I name a family member in more than one policy with ECICS on Comprehensive Family NCD Builder Plan?

Yes, so long as the driver has a valid driving license and fulfils our underwriting criteria as named driver, you can purchase this plan and add them as a named driver in the Comprehensive Family NCD Builder Plan.

If I make a claim, will I automatically lose my NCD?

If there is a claim made under the policy, your NCD will be reduced as follows. Private Car Current NCD NCD after 1 Claim 50% 20% 40% 10% 30% and under 0% Motorcycle/Commercial Vehicle Current NCD NCD after 1 Claim 20%/15%/10% 0%

If the policyholder experience an accident claim on the Comprehensive Family NCD Builder Plan what will happen to all the Family NCD members who are in the policy?

All earned Family-NCD will be reduced according to the GIA NCD framework (https://gia.org.sg/). However, with the Family NCD benefit still in place, it means all the Family NCD members can continue to earn 10% with each year of safe driving (max at 50%).

Does your Motorcycle insurance cover me while I am riding in Malaysia or Thailand?

Our policy covers you when you ride your motorcycle in West Malaysia, the Republic of Singapore and that part of Thailand within 80.5km of the border between Thailand and West Malaysia.

Do I need Motorcycle insurance in Singapore?

Yes, it is illegal to use a vehicle in Singapore without a valid insurance cover. At a minimum, you must have third-party insurance, which covers injury or damage caused to other people and their property.

Do you cover everyone who use my motorcycle?

All riders need to be named in the policy. Unnamed riders are not covered.

What does your Motorcycle insurance cover?

We have 3 plans to suit your needs. The Comprehensive plan covers loss or damage to your motorcycle, as well as third party liability for bodily injury and property damage.

Do you offer NCD Protector for Motorcycle insurance?

Yes, ECICS motorcycle insurance policy comes with complimentary No Claim Discount Protector. It is free for our customers as long as you have NCD 10% and above.