Claims & Support

Maid Insurance Claims & Support

Overview

If your domestic helper is injured, falls ill, is hospitalised, or passes away unexpectedly, ECICS is here to support you through a compassionate and straightforward claims process.

Common Types of Claims

Accidental injury or Medical Treatment
Wages and levy reimbursement during hospitalisation
Hospitalisation or surgery
Repatriation expenses
Death or permanent disability
Coverage varies by plan.
Please refer to your policy schedule for details.

Panel of Doctors

Find a clinic near you for your maid's medical care.

We've partnered with Fullerton Health to bring you a trusted network of clinics across Singapore. Whether it’s a medical consultation or treatment, our panel of clinics ensures accessible, reliable, and quality healthcare services for your domestic helper - giving you peace of mind and care you can count on.

Panel of Doctors

Find a clinic near you for your maid's medical consultation or treatment.

Our trusted panel of clinics across Singapore provides accessible and reliable healthcare services for domestic helpers.

How to Make a Claim

Please notify our Claims Department within 21 days of the incident that gives rise to a claim.

Our claims team will review and get in touch if clarification or further documentation is needed.

What to Prepare

To help us assess your claim, please prepare the following documents (where applicable):
Copy of the helper’s Work Permit
Completed ECICS Maid Insurance Claim Form
Original medical bills and invoices
Medical Certificate / In-patient Discharge Summary
(If company-owned vehicle)
Medical report
(if applicable)
Evidence of salary payments or levy
(e.g., bank statements, MOM levy printout)
Police report or death certificate
(for serious cases)
Additional documents
(may be requested based on the nature of the claim)

Still Need Help?

Have questions or need further assistance with your Maid Insurance Claim?

Call our hotline: +65 6206 5588

Email: claims@ecics.com.sg

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Ready to insure your domestic helper? Go to Maid Insurance now.

Frequently Asked Questions

Why is the policy not exactly 12 or 24 months?

The coverage period for our Enhanced MaidAssure is 14 months or 26 months with the additional 2 months included as mandated by the Ministry of Manpower (MOM) in case the FDW overstays in Singapore after her work permit expires.

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What does the Enhanced MaidAssure Insurance cover?

Enhanced MaidAssure is a comprehensive insurance plan for your Foreign Domestic Worker (FDW) that covers the following benefits:- Accidental Death or Permanent Disablement,- Hospital & Surgical Expenses,- Replacement/Re-hiring Expenses,- Wages & Levy Reimbursement,- Repatriation Expenses,- Insurance bond guarantee.For more information, please refer to the policy wording. Alternatively, feel free to call us at +65 6206 5588, WhatsApp us at +65 8956 5588, or email us at customerservice@ecics.com.sg.

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Can I buy Waiver of Counter Indemnity after my policy has incepted?

No, you are not able to purchase the Waiver of Counter Indemnity after policy has incepted.

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What is MOM's Enhanced Medical Insurance Requirements?

To implement for MI policies, renewals or extensions with start date effective from:

1 July 2023 (Stage 1)

• Introduction of a co-payment element* for employers and insurers for amounts above $15,000, up to an annual claim limit of at least $60,000

1 July 2025 (Stage 2)

• Standardisation of allowable exclusion clauses

• Introduction of age-differentiated premiums for those aged 50 and below, and those aged above 50

• Requirement for insurers to reimburse hospitals directly upon the admissibility of the claim

Please visit MOM's website here for more information on the MI enhancements.

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My FDW’s age is 61 years old, can I still renew her policy?

The eligibility criteria states that the insured FDW must be between 23 and 60 years old at the time of application. This means that individuals outside of this age range may not qualify for coverage under the insurance policy.

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