Stay calm and check that no one is injured. If someone is hurt, call:
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Ambulance: 995
Police: 999
Take down names, NRIC/FIN, phone numbers, addresses, and insurance details of all parties involved.
Snap clear photos/videos of the accident scene, vehicle damages, license plates, and surroundings.
Do not admit fault or discuss liability on site.
Refer any unsolicited offers (e.g., tow trucks, workshops, or legal services) to ECICS immediately.
Call our 24-hour accident helpline:
+65 6206 5588 (Option 9)
Or refer to our list of Authorised Workshops
đźš« Avoid accepting help from roadside touts offering free towing or rental car referrals these may compromise your claim.
You must file a police report if the accident involves:
- Government vehicle/property
- Foreign-registered vehicle
- Hit-and-run incidentS
- Stolen/vandalised vehicle
- Fire damage
- Pedestrians, cyclists, or PMD users
Injuries requiring hospitalisation or 3+ days MC
🛑 For accidents in Malaysia, a Malaysian police report is mandatory
Bring your vehicle to any ECICS Authorised Workshop & Reporting Centre—even if no visible damage.
Easy claims reporting and submission process to make it less stressful for you when you really need it.
For windscreen claim, please assist to fill up and submit the form below.
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Our Windscreen Glass Specialist will contact you shortly.
Please repair your windscreen at an ECICS Authorised Workshop. Call the workshop of your choice and they will help you file your claim and advise you accordingly.
Please fill up the Windscreen Claim Form
We’re More Than Just an Insurer—We’re Your Neighbour Through Life’s What-Ifs.
If you sell your private car, you may inform us to cancel your policy. You can submit the request at customerservice@ecics.com.sg or call our mainline at +65 6206 5588 (Mon - Fri excluding Public Holiday, 8:30am - 6:00pm). Your Private Car policy refund is calculated according to the cancellation clause in your policy wording subject to no claims made against your policy.
Yes, so long as the driver has a valid driving license and fulfils our underwriting criteria as named driver, you can purchase this plan and add them as a named driver in the Comprehensive Family NCD Builder Plan.
In principle, your NCD applies to you and not to your vehicle. For example, if you sell your vehicle and buy another one, you will retain your NCD. However, if you own more than one vehicle, you might have a different NCD for each vehicle. You should check the details with your insurer, but generally: Your NCD can- - Be transferred if you decide to switch insurer. - Be transferred to another vehicle you own, but it cannot be applied to more than one vehicle at any point in time. For example, if you have accumulated a 30% NCD while using one vehicle, it does not follow that the same NCD applies to any other vehicle that you own or decide to buy. In other words, you will have to earn the NCD for each vehicle separately Your NCD cannot- - be transferred to another person, except for your spouse and within the current insurer only. Transfer of NCD to your spouse will not be applicable if you renew your policy with another insurer.
You may call our 24-hour helpline at +65 6206 5588 (option 9) to have your vehicle towed or alternatively you may call our Authorised Workshops in the list.
The Family-NCD will not be affected as it follows the policy's claim experience. However, his past accident history will be taken into consideration when the Family NCD member get a new quote from us.
