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Stay protected on the road with a quick and easy renewal process. Ensure continuous coverage for your car with our flexible, affordable options.

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Claims Process & Support

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Making a claim Simple and hassle-free.



Claims Process & Support

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Frequently Asked Questions

What if I have multiple EV policies?

The Benefit shall be limited to one redemption per Qualifying Policy. Policyholders with multiple Qualifying Policies may be eligible for multiple redemptions.

What if I provided the wrong email address?​

ECICS and Shell are not responsible if the voucher cannot be delivered due to an invalid or incorrect email address.​

Can I purchase additional Tesla Fractional Shares beyond the promotion limit?

Yes you can purchase additional Tesla Fractional Shares using your POEMS account.

How do I purchase Tesla Motor Insurance policy online?

You may purchase Tesla Motor Insurance policy directly through our ECICS website >https://www.ecics.com/promotions/tesla-promotion

How much is the Shell Fuel e-Voucher worth?​

New customers can receive S$100, and renewal customers S$60, subject to terms and conditions.​

What is the time coverage for our Tesla Motor Insurance?

The coverage period for our Tesla Motor Insurance is 12 months or 24 months subject to Break And Review Clause.

Who is eligible for the Tesla Fractional Shares?

The Policyholder must be a Singapore Citizen, Permanent Resident, or Foreigner residing in Singapore, and must not hold a Green Card or a U.S. Citizenship.

Are there any fees involved in claiming Tesla Fractional Shares?

No, there are no administrative or processing fees associated with claiming your Tesla Fractional Shares.

How do I purchase Tesla Motor Insurance policy online?

You may purchase Tesla Motor Insurance policy directly through our ECICS website >https://www.ecics.com/promotions/tesla-promotion

How will I receive the redemption link?

Upon successful full payment and Tesla Motor Insurance policy issuance, a unique email link will be sent to your registered email address under the subject titled "Tesla Motor Insurance Fractional Shares Campaign (FSPROMO)"for the redemption of Tesla Fractional Shares.

Is there a minimum premium or policy type required?

This promotion applies to all private EV car insurance with ECICS. It excludes individual private hires and car fleets.

When will I receive my charging benefits?

Your benefits will be credited into your account after you have fulfilled the promotion eligible criterias and with at least 90 days of effective coverage period for your policy. This means you should received your benefit in around 3 to 4 months' time.

What if I have multiple EV policies?

The Benefit shall be limited to one redemption per Qualifying Policy. Policyholders with multiple Qualifying Policies may be eligible for multiple redemptions.

Is there support available if I’m unable to set up my Charge+ account?

Yes, for help with account issues, please contact the Charge+ team directly as they manage the platform. Their contact details and your enquiry can be submitted here: https://www.chargeplus.com/about

How long is the promo valid for

The promotional period lasts from 9th May 2025 to 31st December 2025 (both dates inclusive)

What if I have multiple vehicles insured with ECICS?​

If you purchase a new ECICS Comprehensive Private Car Insurance policy for a different vehicle not currently insured by ECICS, you are eligible for S$100 Shell Fuel e-Voucher for the new vehicle.​

Am I eligible for the Shell Fuel e-Voucher Promotion if I have made claims on my policy?​

Renewal policyholders who have made one (1) or more claims during the current policy year are not eligible for this promotion.​

What is the ECICS Shell Fuel e-Voucher Promotion?

It is an online promotion by ECICS Limited offering Shell Fuel e-Vouchers to policyholders who purchase or renew ECICS Comprehensive Private Car Insurance policies.​

What is the promotion period?​

From 15th November 2025 to 15th February 2026, both dates inclusive.​

I have an enquiry on this promotion. Who do I contact?​

For assistance, please contact us at +65 6206 5588 or email customerservice@ecics.com.sg. Our operating hours are Monday to Friday, 9:00 AM to 6:00 PM, excluding public holidays.​

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