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Claims Process & Support

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Making a claim Simple and hassle-free.



Claims Process & Support

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Frequently Asked Questions

What happens to my Tesla Fractional Shares if I cancel my policy before three months?

If you cancel your policy within three months of activation, you will forfeit eligibility for the Tesla Fractional Shares promotion.

Who is eligible for the Tesla Fractional Shares?

The Policyholder must be a Singapore Citizen, Permanent Resident, or Foreigner residing in Singapore, and must not hold a Green Card or a U.S. Citizenship.

Can I be eligible for another round of Tesla Fractional Shares on my renewal?

Yes, you will qualify for this promotion when you renew your Tesla Motor Insurance, as long as no claims have been filed during the policy year.

Am I eligible for the Shell Fuel e-Voucher Promotion if I have made claims on my policy?​

Renewal policyholders who have made one (1) or more claims during the current policy year are not eligible for this promotion.​

What should I expect after pre-purchasing a new policy in advance?

You will receive an email containing the policy documents when you have successfully purchased ECICS Enhanced Maidassure policy. New and transfer maid policies purchased:• within 14 days before the effective date,MOM’s record will be updated within 3 working days after the policy purchase date• more than 14 days before effective date,MOM’s record will be updated within 14 days before policy start dateRenewal maid policy:• MOM’s record will be updated after MOM sends you the work permit renewal notice. We will send you another email once the bond is successfully transmitted to MOM. Please check the MOM portal and ensure that the electronic transmission to MOM is completed before your FDW arrives in Singapore. Failure to do so will result in the Immigration and Checkpoints Authority denying her entry, and she will be sent back to her home country.As the work permit may not be due for renewal yet, the security bond will only be transmitted to MOM

Can the Tesla Fractional Shares be encashed?

No, the value of Tesla Fractional Shares credited for this campaign cannot be encashed.

Can I be eligible for another round of Tesla Fractional Shares on my renewal?

Yes, you will qualify for this promotion when you renew your Tesla Motor Insurance, as long as no claims have been filed during the policy year.

Who should I look for if the shares are not credited into my account?

For questions regarding the crediting of Tesla Fractional Shares, please contact Phillip Securities' Customer Experience Unit at 6351 1555 or talktophilip@philip.com.sg.

What information is required to open a POEMS account?

The Policyholder must consent to the PDPA (Personal Data Protection Act 2012), and their name and NRIC must match the records in their POEMS account. Any additional information required will be requested by POEMS.

When can I receive my Tesla Fractional Shares?

The Tesla Fractional Shares for this campaign will be processed and credited to the specified Policyholder's POEMS account within 3 to 4 months following the policy activation date (please note this is different from the purchase date of your policy).

Is there a minimum premium or policy type required?

This promotion applies to all private EV car insurance with ECICS. It excludes individual private hires and car fleets.

When will I receive my charging benefits?

Your benefits will be credited into your account after you have fulfilled the promotion eligible criterias and with at least 90 days of effective coverage period for your policy. This means you should received your benefit in around 3 to 4 months' time.

What if I have multiple EV policies?

The Benefit shall be limited to one redemption per Qualifying Policy. Policyholders with multiple Qualifying Policies may be eligible for multiple redemptions.

Is there support available if I’m unable to set up my Charge+ account?

Yes, for help with account issues, please contact the Charge+ team directly as they manage the platform. Their contact details and your enquiry can be submitted here: https://www.chargeplus.com/about

How long is the promo valid for

The promotional period lasts from 9th May 2025 to 31st December 2025 (both dates inclusive)

How will I receive my Shell Fuel e-Voucher?​

You will receive a redemption link via the email address provided during your insurance application within 3 to 4 months from your policy activation date. The Shell Fuel e-Voucher will be credited to your Shell App upon successful redemption.​

How much is the Shell Fuel e-Voucher worth?​

New customers can receive S$100, and renewal customers S$60, subject to terms and conditions.​

What if I provided the wrong email address?​

ECICS and Shell are not responsible if the voucher cannot be delivered due to an invalid or incorrect email address.​

​ What types of policies qualify?

Only Comprehensive Private Car Insurance policies from ECICS are eligible. Electric Vehicles (EVs) are excluded.​

What if I cancel my policy?​

If you cancel your policy within 90 days, you’ll no longer be eligible for the Shell Fuel e-Vouchers.​

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