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Making a claim Simple and hassle-free.



Claims Process & Support

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Frequently Asked Questions

Are the charging benefits stackable?

This benefit can’t be combined with other Charge+ charging offers, but it may be stacked with ECICS Insurance promotions if you meet the qualifying criteria. Do check our promotions page to find out more.

What if I cancel my policy?

If you cancel your policy within 90 days, you’ll no longer be eligible for the benefit.

What happens to my Tesla Fractional Shares if I cancel my policy before three months?

If you cancel your policy within three months of activation, you will forfeit eligibility for the Tesla Fractional Shares promotion.

Am I eligible for the Shell Fuel e-Voucher Promotion if I have made claims on my policy?​

Renewal policyholders who have made one (1) or more claims during the current policy year are not eligible for this promotion.​

Can existing policyholders get this too?

Yes, it's available to both new and renewing customers, as long as the policy is purchased during the promotional period.

What is the time coverage for our Tesla Motor Insurance?

The coverage period for our Tesla Motor Insurance is 12 months or 24 months subject to Break And Review Clause.

Who is eligible for the Tesla Fractional Shares?

The Policyholder must be a Singapore Citizen, Permanent Resident, or Foreigner residing in Singapore, and must not hold a Green Card or a U.S. Citizenship.

Are there any fees involved in claiming Tesla Fractional Shares?

No, there are no administrative or processing fees associated with claiming your Tesla Fractional Shares.

How do I purchase Tesla Motor Insurance policy online?

You may purchase Tesla Motor Insurance policy directly through our ECICS website >https://www.ecics.com/promotions/tesla-promotion

How will I receive the redemption link?

Upon successful full payment and Tesla Motor Insurance policy issuance, a unique email link will be sent to your registered email address under the subject titled "Tesla Motor Insurance Fractional Shares Campaign (FSPROMO)"for the redemption of Tesla Fractional Shares.

What if I cancel my policy?

If you cancel your policy within 90 days, you’ll no longer be eligible for the benefit.

How can I redeem my benefits?

For details on how to redeem your benefits, please refer to the steps outlined above in the main section and perform the redemption HERERedemption steps:a. Download the Charge+ App b. Sign up for a Charge+ account c. Visit google form link in the Charge+ Promotion Page and indicate your chosen redemption option. Do note that the mobile number used to sign up for the Charge+ account must be the same number used to sign up for the Qualifying Policy.d. Your benefit will be activated in your account within approximately 8 weeks upon fulfilling the eligibility conditions.

Are the charging benefits stackable?

This benefit can’t be combined with other Charge+ charging offers, but it may be stacked with ECICS Insurance promotions if you meet the qualifying criteria. Do check our promotions page to find out more.

Can I transfer the benefits to another account?

No, the benefits are non-transferable and will be credited to the Charge+ account linked to the insured vehicle.

Can existing policyholders get this too?

Yes, it's available to both new and renewing customers, as long as the policy is purchased during the promotional period.

Can I exchange the Shell Fuel e-Voucher for cash?​

No, the voucher cannot be encashed.​

Where can I use the Shell Fuel e-Voucher?​

Shell Fuel e-Voucher can be used for fuel purchases at participating Shell service stations in Singapore. Locate your nearest Shell station here: https://www.shell.com.sg/shell-service-station/shell-station-locator.html​

Can I get the promotion if I purchase through an intermediary?

Yes, the promotion applies to purchases made directly or through an intermediary unless otherwise informed.​

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