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Time to Renew Your Car Policy?

Stay protected on the road with a quick and easy renewal process. Ensure continuous coverage for your car with our flexible, affordable options.

Renew today and drive with
confidence!

Making a claim Simple and hassle-free.



Claims Process & Support

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Making a claim Simple and hassle-free.



Claims Process & Support

We’re here when you need us most

Frequently Asked Questions

Is there a minimum premium or policy type required?

This promotion applies to all private EV car insurance with ECICS. It excludes individual private hires and car fleets.

What if I have multiple vehicles insured with ECICS?​

If you purchase a new ECICS Comprehensive Private Car Insurance policy for a different vehicle not currently insured by ECICS, you are eligible for S$100 Shell Fuel e-Voucher for the new vehicle.​

Is there support available if I’m unable to set up my Charge+ account?

Yes, for help with account issues, please contact the Charge+ team directly as they manage the platform. Their contact details and your enquiry can be submitted here: https://www.chargeplus.com/about

When is the campaign period?

The campaign runs from 9th August 2024 to 31st December 2024. Transactions outside this period are not eligible.

What should I do if I encounter issues opening my POEMS account?

For questions about opening your POEMS account, please contact Phillip Securities' Customer Experience Unit at 6351 1555 or talktophilip@philip.com.sg.

What happens if I cancel my policy after receiving Tesla Fractional Shares?

If you cancel your policy, you will still keep your Tesla Fractional Shares. However, to be eligible for these shares, we advise you to maintain your policy for at least three months. This timeframe allows for the reconciliation process. Additionally, your policy must be active when the shares are credited to your POEMS account.

Where will the Tesla Fractional Shares be credited?

Tesla Fractional Shares for this campaign will be credited exclusively to the specified Policyholder's POEMS account.

Can I stack the Tesla Fractional Shares promotion with other existing promotions?

Yes, provided you meet all the promotional terms and conditions, you will be eligible to claim them.

Do I need a POEMS account?

Yes, you must have a POEMS account under the Policyholder's name to be eligible for the campaign.

What should I do if I encounter issues opening my POEMS account?

For questions about opening your POEMS account, please contact Phillip Securities' Customer Experience Unit at 6351 1555 or talktophilip@philip.com.sg.

What if I cancel my policy?

If you cancel your policy within 90 days, you’ll no longer be eligible for the benefit.

How can I redeem my benefits?

For details on how to redeem your benefits, please refer to the steps outlined above in the main section and perform the redemption HERERedemption steps:a. Download the Charge+ App b. Sign up for a Charge+ account c. Visit google form link in the Charge+ Promotion Page and indicate your chosen redemption option. Do note that the mobile number used to sign up for the Charge+ account must be the same number used to sign up for the Qualifying Policy.d. Your benefit will be activated in your account within approximately 8 weeks upon fulfilling the eligibility conditions.

Are the charging benefits stackable?

This benefit can’t be combined with other Charge+ charging offers, but it may be stacked with ECICS Insurance promotions if you meet the qualifying criteria. Do check our promotions page to find out more.

Can I transfer the benefits to another account?

No, the benefits are non-transferable and will be credited to the Charge+ account linked to the insured vehicle.

Can existing policyholders get this too?

Yes, it's available to both new and renewing customers, as long as the policy is purchased during the promotional period.

How will I receive my Shell Fuel e-Voucher?​

You will receive a redemption link via the email address provided during your insurance application within 3 to 4 months from your policy activation date. The Shell Fuel e-Voucher will be credited to your Shell App upon successful redemption.​

How much is the Shell Fuel e-Voucher worth?​

New customers can receive S$100, and renewal customers S$60, subject to terms and conditions.​

What if I provided the wrong email address?​

ECICS and Shell are not responsible if the voucher cannot be delivered due to an invalid or incorrect email address.​

​ What types of policies qualify?

Only Comprehensive Private Car Insurance policies from ECICS are eligible. Electric Vehicles (EVs) are excluded.​

What if I cancel my policy?​

If you cancel your policy within 90 days, you’ll no longer be eligible for the Shell Fuel e-Vouchers.​

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